Frequently Asked Questions (FAQ)
Find answers to common questions about FirstDine, how it works, reservation policies, and more.
About
What is FirstDine?
FirstDine is an online platform that allows customers to pre-order food and reserve a table at partner restaurants before arriving. This helps customers avoid waiting time and enjoy a smooth dining experience.
General
Is FirstDine a restaurant?
No. FirstDine is not a restaurant. It is a platform that connects customers with partner restaurants for pre-ordering food and reserving tables.
General
Is FirstDine a food delivery app like Swiggy or Zomato?
No. FirstDine is not a delivery service. Customers place their order in advance and dine at the restaurant.
Benefits
Why should I use FirstDine instead of directly visiting a restaurant?
- Skip long waiting times
- Get your food prepared in advance
- Enjoy a smoother dining experience
Process
How does FirstDine work?
1Choose a partner restaurant
2Select your dishes and reservation time
3Pay a small advance payment online
4Arrive at the restaurant and enjoy your meal
Payment
Do I need to pay the full amount online?
No. You only pay a small advance amount online, and the remaining balance is paid at the restaurant.
Policy
Can I cancel my booking?
Yes, bookings can be cancelled before the cancellation deadline. Refund eligibility may depend on the restaurant's policy.
Policy
What happens if I cancel late or do not show up?
Late cancellations or no-shows may result in loss of the advance payment, depending on restaurant policies.
Modification
Can I modify my reservation time or order?
Modification may be possible before the preparation time begins, depending on the restaurant’s approval.
General
Can I change the number of guests after booking?
Currently, changing the number of guests may not be supported after booking.
Policy
What happens if the restaurant cancels my reservation?
If a restaurant cancels the reservation, you will receive a full refund of your advance payment.
General
Are all restaurants available on FirstDine?
No. Only partner restaurants listed on FirstDine are available for booking.
Timing
When will my food be prepared?
Your food will be ready in 5 Mins to 10 Mins after you arrive. so that you can enjoy your meal without long waiting times.
General
Can I order additional food at the restaurant?
Yes. You can order additional items directly at the restaurant if you want.
Availability
Is FirstDine available in all cities?
FirstDine is currently being launched in selected locations with partner restaurants. More cities will be added in the future.
Still have questions?
If you couldn't find the answer you were looking for, our friendly support team is always here to help you out.